GreatLakesTent-PoliciesProcedures

Rental Rates: All charges are for one-day usage rental period. Great Lakes does offer extended rates. You are charged for time out, not time used. If rental is a customer pick-up, any equipment returned after Date and Time due is subject to additional charges.

Deposits: A minimum deposit of 25% of your total amount is required at time of reservation. This is non-refundable. Equipment / Items reserved may not be cancelled or reduced 30 days from date out; otherwise it is subject to a full charge. Additions can be made at any time as long as the items are available. No order is considered confirmed without deposit, this is the customers responsibility.

Delivery Policy: Delivery is a service that is provided on the dollar amount of your order and the location to which it is delivered. Charges are made for this service if minimum and locations are not met. Items are delivered and picked up only to an area a truck can drive to. Delivery does not include set-up or take-down of equipment (with the exception of tents). Delivered items are to be stacked and ready for pick-up with NO EXCEPTIONS.

Linens: Linens will be delivered at time of equipment delivery. A FULL replacement cost is charged for lost, torn, burned, or stained linens. Do not attempt to clean linens yourself as specific treatment is given to our linens.

Customer Pick-up: We require a valid Michigan drivers license and a credit card for pick-up from store. All items rented are to be returned the following work day, NO LATER than 1:00pm or an additional cost will be charged. NO EXCEPTIONS

Loss or Damaged: You the customer are responsible for all equipment rented from time of receipt until time of return. Please be sure that all rented equipment is secured when not in use, and protected from weather. Equipment lossed or damaged will be charged at full replacement cost.

Inspection of Equipment: If equipment / Items are not suitable and in working condition you must notify GREAT LAKES at once. We can be reached for emergency after hours by following the instructions when calling the store. Not reporting such cases can result in full charge to you. Once we are notified of a problem we will rectify IF POSSIBLE as soon as possible.

Customers Responsibility: You are responsible to read and understand your contract. We suggest an adult be present for a delivery to specify where equipment is to be placed, contract signature, and payment of any balance owed. If your order contains a tent to be set up you will be responsible for correct measurements and placement. Refunds will not be given for improper measurements. If your event is to take place at a park, marina, ect., it is your responsibility to obtain the permit and assume all charges for our entry and exit. For any reason of re-delivery to your event because of customer lack of responsibility or not present there will be an additional charge.

Great Lakes Tent Co. are not responsible for sprinkler lines, wires or anything underground. Area should be prepped 1-3 days prior to event (lawn mowed, trees trimmed, ect.).