GreatLakesTentDelQA

Common Questions and Answers
about Delivery Procedures

When will you come set-up for my event? 95% of the time we come 1-2 days before your event, however in some circumstances we may show the day of. Delivery times are at our discretion (Unless Specified).

Why are delivery times at your discretion? What if I need a specific time and date? The reason we chose the times and dates are due to 1. Equipment availability 2. From end of May to Aug. we do 50-95 Delivery’s between Thursday and Friday for just Saturday events, we have to be organized, and efficient to give each job the optimum amount of time for a perfect setup. We do offer the option of picking your time, with in a time period normally 2 Hours for a fee of $25.00. We will send a truck just decanted just to your event, for your convenience.

When will you let me know what day im being delivered on? We will call you the Monday-Tuesday before your event or sooner.

What should be done on the customers part before the delivery? 1. Make sure you have some one lined up to be at the house the day of delivery. If there is going to be no one home have the area of the tent marked, otherwise they will put the tent up where they feel is the best location. 2. Make sure arrangements are made for payment (Payment is due day of delivery or Before). 3. Have grass cut the day before, we do not have the half hour to wait for you to cut your grass. If your not ready for setup driver will leave and come back later, for a fee of 25.00 to cover labor costs because you were not prepared.

Will your employees carry the tables and chairs down stairs?
NO, Tables and chairs will NOT be carried up or down stairs unless prior arrangements have been made before (Not even 1 table 10 Chairs). We are sorry about that, but there is to much liability involved in going up and down stairs (We don’t want anyone injured). We drop off the equipment as far as the truck can back up. Normally the Garage or under the tent if with in 10’ of the truck. If you want equipment carried further you must make arrangements before your event.

I want a Green and White Tent and White Chairs to Match do I need to specify? Yes, Yes, Yes. You have to specify if you want a specific color tent or you want a white tent. It costs a $10.00 to specify a Tent. If you want something special we have no problem taking care of you. You just got to let us know before there all gone.

Any other questions feel free to call us anytime we are here to make your event memorable. Or refer to Policies and Procedures on the web at www.greatlakestent.com.